12 Choices That Lead to Your Success

Influential Selling

Lessons in Loyalty

Monday Morning Leadership

Management Insights

Orchestrating Attitude

Passionate Performance

Power Exchange

Sticking to It: The Art of Adherence

The Next Level

Contact Info:

P.O. Box 764087
Dallas, TX 75376

Lessons in Loyalty Workshop


Business Challenge

  • 98% of employees feel they do not receive enough recognition for the work they do (American Management Association).
  • 22.5 million of all U.S. workers are “actively disengaged” costing the U.S. economy an estimated $300 billion per year. Negative workplace relationships are a big part of “disengagement” with jobs (Gallup Management Journal's semi-annual Employee Engagement Index).
  • A bad hiring decision will cost the company 100-200% of that employee’s annual salary (PeopleFirstSolution).
  • 76 million Baby Boomers will become eligible for retirement between 2008 and 2020 with only 46 million Generation X-ers following the boomers (Bureau of Labor Statistics).
  • 22 percent of the total U.S. workforce, estimated currently at 148 million workers, is “free agents” (Kelly Services).
  • Heart attack survivors who experience 30 minutes of humor daily are less likely to experience second heart attacks, required lower doses of medication, and had lower blood pressure (Mind/Body Health Newsletter).

Join us up close and personal for a day of highly interactive learning based on the book Lessons in Loyalty-How Southwest Does It- An Insider’s View by former Southwest Airlines’ executive Lorraine Grubbs-West. The workshop provides an exciting and comprehensive understanding for creating an unparalleled bond between employees, leaders, and customers. The result? Dedication! Satisfaction! Happiness! Loyalty! And, of course, a Better Bottom Line! Plan to share your ideas, learn from others, be very active, and have a whole lot of fun!

Target Audience

Leaders at all levels.

Workshop Length

7.5 hours.

Learning Objectives

This workshop will guide organizations through the nine lessons in this practical and positive book which emphasize putting people first, thereby creating loyal employees, faithful customers and a better bottom line.

  • Hire Attitude – Train Skills
    Defining the type of employee, structuring the hiring process, and incorporating recruiting strategies
  • Immerse Everyone in the Culture Immediately
    Providing a positive welcome and environment that accurately reflects the company culture, values, and expectations
  • Keep 'Em Learning
    Presenting unique opportunities for employees to grow, professionally and personally
  • People Give As Good As They Get
    Showing employees they are highly valued while sharing low cost ideas for high impact recognition
  • Find the Kid in Everyone
    Learning to use fun as a strategy: Fun + Strategy = Increased Profits!
  • Do More With Less
    Establishing an ownership mentality and implementing a “do more with less” mindset
  • Luv 'Em in Tough Times
    Taking care of employees during tough times promotes employees taking care of the company through tough times
  • Do What's Right
    Creating a “Do What’s Right” environment and mentality in your people
  • Nurture the Corporate Family
    Learning the value/importance of nurturing “all your relatives”


Call 888-789-5323 or e-mail