|
|
|
|
|
|
|
|
|
Service Where it Counts … Making a Difference on the Front Line
by David Reed
Our Price:
$12.95
"Where the rubber meets the road" or "The buck stops here" are phrases that come to mind when you think of front-line employees and customer service. The company’s reputation in the marketplace is formed by how that customer is treated by the front-line team member day in and day out.
|
 |
|
|
Influential Selling
by Ken Carnes
Our Price:
$14.95
Learn to answer the questions that follow almost all sales meetings in the world. This book is designed to stimulate new ways of thinking about your selling efforts and positioning them to align with your client.
|
|
|
|
|
A Culture of Service … Creating Customer Service that Lasts
by David Reed
Our Price:
$14.95
Two things ultimately separate successful organizations from all others ... leadership and customer service. A Culture of Service shows you how to create an atmosphere where customers will be loyal to your organization.
|
|
|
|
|
Listen Up, Customer Service
by David Cottrell, Mark Layton
Our Price:
$9.95
Looking for ways to gain and maintain loyal customers? This book was written for you! Listen Up, Customer Service is a step-by-step guide to improving customer relations while, at the same time, increasing employee satisfaction.
|
|
|
|
|
Get in the Game
by Billy Cox
Our Price:
$14.95
In the game of life there are no time outs and no overtimes. You only get one chance to play this game! Get in the Game shows you how to get the winning edge in business sales and life.
|
|
|
|
|
180 Ways to Walk the Customer Service Talk
Our Price:
$10.95
Packed with proven strategies and tips, this powerful handbook will get everyone "walking the customer service talk."
|
|
|
|
|
Customer at the Crossroads
Our Price:
$10.95
Endorsed by notable service leaders such as Carl Sewell (Customers For Life) and David Novak (Taco Bell, Pizza Hut, and KFC), Customer at the Crossroads is a simple story with a powerful message.
|
|
|
|
|
Monday Morning Customer Service
by David Cottrell, David Reed
Our Price:
$14.95
by David Reed and David Cottrell
Monday Morning Customer Service takes you on a journey of eight lessons that demonstrate how to take care of customers so they keep coming back.
|
|
|
|
|
Goal Setting for Results
Our Price:
$10.95
Goal Setting for Results addresses the fundamentals of setting and achieving your goal of moving yourself and your organization from where you are, to where you want (and need) to be!
|
|
|
|
|
Orchestrating Attitude
by Lee J. Colan
Our Price:
$9.95
This book translates the incomprehensible into the actionable. It cuts through the clutter to deliver inspiration and application so you can orchestrate your attitude... and your success.
|
|
|
|
|
|
